12/25/2023 0 Comments Scuttlebutt pizza downers groveEach phone conversation that you have with the member equals 1 call contact. members) and you will do “A LOT” of documenting in various software programs on the computer. We did not work weekends nor holidays (we also got of the day after Thanksgiving too).Īs it relates to duties, you have a lot of phone calls to make to the patients (a.k.a. My workday was from somewhere around 8:00am-5:00pm. I was a case manager and I provided case management services throughout the U.S. If I had to choose if the job was bad, good, or great, I would have to say it was good. If you apply for a telecommute CM position, please ask in advance which department you will be working in and get the details from that point. There are many CM teams or departments throughout the enterprise (such as general CM and specialty CM such as diabetes, CHF, etc). moreĪs a former Telecommute Case Manager (CM) this is just my experience from the department that I worked in, other departments might have different requirements for their Case Managers. Employing these traits will cause management to regar. I'm not required to use any critical thought, creativity, or free-thinking. It is sometimes impossible to answer a call because the antiquated telephony software becomes unresponsive, opening you up to a possible "call avoidance" infraction. Our phone systems are shoddy at best, and the phone prompts takes callers to every other department save the one they need. High accuracy and productivity is expected at all times despite the fact that the computer systems and software are outdated, not well maintained, and frequently crashes. There is often NO break in between calls, and breaks are often cancelled depending on which way the wind blows. You are not allowed to place callers on hold, even if their issue requires brief research to be resolved. Once the shift has started, I field incessant, repetitive, and mundane phone calls, repeating the same information ad nauseum to people who've heard it 10,000 times before, yet still ask questions and become irate as if our processes are totally foreign to them. This segment was acquired by UHG in 2012, so my review is based on my experience within the segment and may not apply to the company as a whole.Ī typical day within my office consists of arriving promptly to set up my work station, and within minutes of settling into my cubicle being informed of the latest scuttlebutt du jour - regardless if I wish to hear it or not. "Either your box is empty," the cardboard container reads on the bottom, "or you've got an upside-down pizza on your hands.I work for a segment within the company. They put thought into the look of their space and even into all sides of the pizza box, which Steve said is important because it's what customers see at home as they're eating. Steve said they know how to focus on a restaurant's details from the bottom up. The Syreggelas brothers grew up in the restaurant business, with their father, Tom, running Cartons restaurant in Chicago until he retired eight or nine years ago. "All salads here are teamed up with a protein, so they're a meal in themselves," Sam said. Salads make up roughly 40% of the restaurant's sales. "This starts here, finishes here," Sam said, holding a tray of seasoned veggies that was in the works Wednesday afternoon. Pizzeria 32 also offers appetizers and desserts, with some options the brothers call "fresh and light," such as housemade fire-roasted veggies. Letting the dough ferment over time imparts a stronger flavor, he said. "It's not just 'Spin it in the morning and serve it at 12,'" Sam said about the dough.
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